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Terms of Service

Last updated: 8 July 2026

Open The Door CompanyThese Terms of Service ("Terms") are a binding agreement between you ("user" or "you") and Open The Door Company ("the Company", "we"), governing your use of the elematch website, application and related services (the "Service").

By registering an account, clicking "agree" or using the Service, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Service.

() Nature of the Service (please read carefully)

1.1 elematch 1.1 elematch is a self-awareness and team-development reference tool. It borrows traditional Chinese frameworks (the five elements and BaZi) to generate reference content for personal reflection, team communication and coaching-style dialogue.

You expressly acknowledge and agree that:

Automated generation. Reports are generated by automated systems, including artificial-intelligence models, from the data you provide. We improve our methods from time to time and do not guarantee that outputs will be identical or accurate across time.

Permitted & Prohibited Uses

2.1:(a);(b) 2.1 Permitted uses. The Service may be used only for: (a) personal self-awareness and reflection; and (b) as discussion material for team communication, team-building or facilitated workshops, provided every member participates voluntarily and consents.

Prohibited uses. You undertake not to use the Service or any Report for:

Consent responsibility for team features. By entering any other person's data (including birth date and gender) in the team feature, you represent and warrant that you have obtained that person's explicit prior consent and explained the purpose. You must indemnify the Company for any claim arising from breach of this warranty (see Section 9). To reduce data risk, we recommend using codenames or initials instead of real names.

If you breach this Section 2, the Company may immediately suspend or terminate your account without refund, and reserves all rights.

Accounts

You must be at least 18 years old to register and use the Service.

You must provide accurate registration details and keep your credentials secure. All activity under your account is deemed yours.

Each account is for one user only and may not be shared or transferred.

Fees, Subscriptions & Credits

4.1 (HKD),()Stripe 4.1 Prices. Fees are stated in HKD; current prices, plan allowances and team-size caps are on the pricing page. Payments are processed by Stripe.

StarterPro) 4.2 Subscriptions auto-renew monthly until cancelled. Cancel anytime from your account page, effective at the end of the current billing cycle; no pro-rata refunds for started cycles.

Monthly allowances reset each billing cycle; unused allowance does not roll over.

4.4 Credits)HKD 100,(: HKD 20;, HKD 10):(a);(b);(c) 4.6, 4.4 Credits are prepaid amounts (minimum HKD 100) for overage: currently HKD 20 per personal insight; team maps at HKD 10 per member per map. Credits (a) do not expire while your account is active; (b) are non-transferable and non-redeemable for cash; (c) are non-refundable except under clause 4.6 or as required by law.

We may change prices and plans with at least 30 days' notice; changes take effect from your next billing cycle. If you do not accept them, cancel before they take effect.

Refunds. If a technical failure deducts usage or fees without delivering the Report, we will restore the usage or refund the amount. Otherwise fees are non-refundable, without prejudice to your non-excludable statutory rights under applicable consumer law in Hong Kong, Singapore and Malaysia.

One-time packs. We may offer one-time packs (e.g. the Team Workshop Pack). Pack allowances are consumed on use, are non-transferable and non-redeemable for cash, and are non-refundable except under clause 4.6 or as required by law.

4.8 ( GST SST),() 4.8 Taxes. Any applicable sales or service taxes (e.g. Singapore GST, Malaysia SST) are handled per applicable law and shown at checkout where applicable.

Intellectual Property

All intellectual property in the Service (software, methodology, archetype framework, chart designs, brand and content) belongs to the Company or its licensors.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service and your Reports for internal, non-commercial purposes.

5.3;(You retain all rights in the data you enter; you grant us a limited licence to process it as needed to provide the Service (see the Privacy Policy).

Personal Data

Purposes. We collect only what the Service needs: email (account and notices), birth date and gender (report generation; gender is used solely for life-stage calculation), and transaction records (billing). Names are optional we recommend codenames or initials. We do not collect birth time, ID documents or other sensitive data.

6.2 90 Retention. Stored analyses and team data are auto-deleted 90 days after creation; basic account data is kept until you delete your account; transaction records are kept as required by tax and accounting law.

6.3 (a) ();(b); (c) contact@elematch.asia, 30 6.3 Correction and deletion. You may at any time: (a) correct your inputs (including birth date) in your account and regenerate the analysis; (b) delete individual analyses, teams or your entire account; and (c) email contact@elematch.asia to exercise access, correction, deletion and other rights under applicable law we normally respond within 30 days.

6.4 See the Privacy Policy, which forms part of these Terms. Team reports never show any individual's timing, promotion or retention suggestions timing content appears only in that person's own report.

Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free or fully secure.

Wellbeing note. The Service is not designed for mental-health, emotional-distress or crisis situations. If you or a team member needs support, consult a qualified medical or mental-health professional.

The disclaimers and limitations in Sections 7 and 8 apply only to the maximum extent permitted by applicable law, and do not affect rights that cannot lawfully be excluded or limited.

Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability for all claims arising from these Terms or the Service is capped at the fees you actually paid us in the 12 months before the event giving rise to the claim.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive or consequential losses (including loss of profits, business, goodwill or data), whether or not foreseeable.

8.3:(a);(b); (c) (), 8.3 Nothing in these Terms excludes or limits: (a) liability for death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; and (c) any other liability that cannot be excluded or limited under applicable law (including mandatory consumer-protection and data-protection laws of Hong Kong, Singapore and Malaysia) including liability arising from negligence, unlawful conduct or mandatory legal provisions that cannot lawfully be excluded. If you use the Service as a consumer, your statutory rights are unaffected.

To the extent permitted by law, we are not liable for any commercial or people decisions made by you or any third party in connection with the Service (including hiring, promotion, dismissal or other employment decisions), nor for any employment dispute. Such uses are in any event prohibited under clause 2.2.

Indemnity

(a) 2 () 2.3 (); (b),(),() If a third party (including your employees, team members or job applicants) brings a claim against the Company arising from (a) your breach of Section 2 or clause 2.3, or (b) your unlawful or infringing use of the Service, you agree to fully indemnify the Company for all resulting losses, damages and costs (including reasonable legal fees).

Suspension & Termination

You may terminate at any time by deleting your account; your data will then be handled as described in the Privacy Policy.

We may suspend or terminate your account if you breach these Terms (especially Section 2) or on reasonable suspicion of abuse, fraud or unlawful conduct. No refunds on termination for breach.

Provisions that by nature should survive termination (including Sections 1, 2, 5, 7, 8, 9 and 12) survive.

Changes to these Terms

We may amend these Terms from time to time. Material changes will be notified in advance by email or in-service, and the "last updated" date revised. Continued use after changes constitutes acceptance; if you do not accept, stop using the Service and cancel before they take effect.

Governing Law & Disputes

These Terms are governed by and construed under the laws of the Hong Kong SAR.

Disputes shall first be resolved by good-faith negotiation; failing that, the parties submit to the non-exclusive jurisdiction of the Hong Kong courts.

If you are a consumer in Singapore or Malaysia, this Section does not deprive you of rights under local mandatory consumer law or of any right to bring claims in local courts (where applicable).

General

Entire agreement. These Terms, the Privacy Policy and the Usage Guidelines constitute the entire agreement regarding the Service.

Severability. If any provision is held invalid or unenforceable, the remainder stays in effect.

No waiver. Our failure to exercise a right is not a waiver of it.

Language. These Terms are written in Chinese with an English rendering for reference; in case of inconsistency, the Chinese version prevails.

Open The Door Company:contact@elematch.asia 13.5 Contact. Open The Door Company Email: contact@elematch.asia